Surveys

Surveys are provided via a personal, secure, portal. This provides you a personalized solution, absolutely robust with information and solutions. The first page you’ll see provides a dashboard with gauges reflecting your national ranking amongst peers in all major survey areas. From there you can go into criteria-driven reports all the way down to a question-by-question level of detail. You’ll be able to set up alerts, view best practices, find incredibly detailed Support, and download templates to save you time and ensure quality. You can also download our book, Organizational Evolution, in video or written formats. These videos can be used to train management, or the entire team, in the fundamentals of effective leadership and share a process for continuous improvement that has been proven highly effective.

Patient Satisfaction Questionnaire (PSQ)

The Patient Satisfaction Questionnaire (PSQ) is fundamental to gathering the science needed for real feedback from your patients. At the request of dozens of practices, with input from many more and, finally, the consensus of hundreds of practices our PSQ is a rock-solid means by which you can gather input. The solution is provided online, with real-time alerts, best practices and spectacular benchmarking. Our goal was to build a survey that was not only robust in science but simple to use and which provides both tactical and strategic value. The Support section provides not only videos and other documents for the sake of understanding the solution itself but also overviews of effective reinvention processes and downloadable templates for an annual retreat. If one of your patients is not-so-pleased with their experience, you have the option to receive a real-time email that shares those results so you can immediately address issues with patients and staff. When a patient names a particularly helpful team member, that comment will be included in a weekly email, providing an opportunity for you to recognize those staff members going above and beyond.

Dental Patient Satisfaction Questionnaire (DPSQ)

The Dental Patient Satisfaction Questionnaire (DPSQ) is fundamental to gathering the science needed for real feedback from your patients. The DPSQ is a rock-solid means by which you can gather input. The solution is provided online, with real-time alerts, best practices and spectacular benchmarking. Our goal was to build a survey that was not only robust in science but simple to use and which provides both tactical and strategic value. The Support section provides not only videos and other documents for the sake of understanding the solution itself but also overviews of effective reinvention processes and downloadable templates for an annual retreat. If one of your patients is not-so-pleased with their experience, you have the option to receive a real-time email that shares those results so you can immediately address issues with patients and staff. When a patient names a particularly helpful team member, that comment will be included in a weekly email, providing an opportunity for you to recognize those staff members going above and beyond.

Employee Satisfaction Questionnaire (ESQ)

To be truly effective it is critical you maintain awareness of team perceptions as well as your customer/patient perceptions. This Employee Satisfaction Questionnaire (ESQ) has been developed via many years of analysis, workshops, and coaching. Beginning with the end in mind, it has been build with a combination of Likert scaled questions as well as text boxes. For instance, when your team member provides a numerical ranking of your effectiveness in communication, the next questions asks her to please provide feedback on how to better communicate. The old adage that if you are going to complain, be sure to provide a solution. This format is particularly helpful in preparing for the aforementioned annual reinvention. If your team suggests a need for improvement in any of the ten major benchmarks, you’ll also be able to pull their suggestions for improvement. Task forces can be built, provided the critical data/suggestions, and rapidly implement suggestions. For our clients already fully enrolled in the PSQ solution, the ESQ is provided at no additional cost, once per annum.

Referring Physician Questionnaire (RPQ)

Many of our clients consider referring-physicians customers as well. Those referrals are fundamental to many medical specialties. The Referring Physician Questionnaire (RPQ) was developed with consensus from our clients and is provided, at no additional cost, for our clients enrolled in the PSQ solution.

• Important to business
• whatever your specialty, it’s very likely that a valuable portion of your business is referred. For many specialties referrals are critical to the survival of your practice.
• They are Customers
• Perspective is an issue when organizational success is assumed to be related only to patient satisfaction. Along with employee satisfaction the satisfaction of your referral sources is paramount to success. Referral sources are critical customers as well.

• You need to ask them how you’re doing
• The use of an anonymous online survey that solicits honest referral feedback provides the foundation you need to effect and improve referral source quality and volume. To put it in perspective, for most practices the expense associated with the survey is justified via one additional referral.

Chamber Member Survey

We’ve provided member surveys for Chambers of Commerce for many years. The newest version of that survey is provided via our portal solution, and evaluates ten major areas. As with the ESQ, this survey provides members the opportunity to both evaluate, via Likert-scaled questions, and provide suggestions for improvement via text boxes. This solution allows Chambers to monitor and print results, utilize over 1,000 best practices and download a template for annual reinvention.