Comments on: PATIENT SATISFACTION SURVEYS: ACCURATE, AVAILABLE, AND TIMELY http://www.9gs.org/patient-satisfaction-surveys-accurate-available-and-timely Surveys, Workshops, Coaching and Organizational Reinvention Tue, 19 Jul 2011 23:08:15 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Chris Mentink http://www.9gs.org/patient-satisfaction-surveys-accurate-available-and-timely/comment-page-1#comment-1230 Chris Mentink Wed, 11 Aug 2010 20:04:17 +0000 http://www.9gs.org/?p=727#comment-1230 Electronic responses seem to be the most efficient approach, but it seems that these are susceptible to "stuffing the ballot box" by staff who know they are being reviewed based on the results. How can this be minimized? Electronic responses seem to be the most efficient approach, but it seems that these are susceptible to “stuffing the ballot box” by staff who know they are being reviewed based on the results. How can this be minimized?

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