“It’s hard to be credible after preaching accountability but failing to deal with performance issues and poor performers.”
- Art Petty

The administrator of a mid-sized practice had been asked by the owners to focus on quality: quality related to patient satisfaction and care, employee satisfaction and care, and provider quality as well. Part of the program included administering patient satisfaction questionnaires at a rate of two surveys per day per provider. This frequency provided for excellent statistics as well as a higher level of awareness for the management team. The online survey process let him know, within minutes of survey submission, when they had a disgruntled patient.

Reflect:  Comprehend Effective Leadership
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“The bad news is time flies. The good news is you’re the pilot.”
Michael Altshuler

1. The Ways of Yesterday

• a.  It Ain’t 1945

I’ve had occasion to speak to thousands of people who are occupying leadership positions. Did you catch that? Some in leadership positions aren’t necessarily effective leaders. My perspective is possibly a bit biased and myopic, but even so, I’m absolutely shocked at the staying power of obsolete methodology. I continue to ask myself, “how is it possible that these dinosaurs continue to roam the face of the earth?”